Join Us!

We’re looking for someone with at least two years of experience in managing large enterprise accounts who wants to lead customer success initiatives, optimize customers’ product use, identify product implementation issues, and manage customer relationships overall. This position requires hands-on technical capabilities (it’s a cyber risk product that is quite technical).

As the ideal candidate, you will grasp customer requirements, handle multiple stakeholders, and serve as a trusted technical and business advisor. You will work closely with developers and data engineers with enterprise customers, understanding their needs and demonstrating how Kovrr platform can meet their business objectives.

The CSM is crucial in linking business needs with Kovrr tech platform. You will collaborate with Account Executives, Product, and Engineering teams to ensure post-sale success, managing enterprise customers to guarantee satisfaction and value from Kovrr solutions.

Responsibilities:

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• Collaborate closely with our sales team and clients to ensure successful technical and business engagements, precise identification of requirements, and fulfillment of success criteria.
• Own the overall relationship with assigned clients, managing onboarding, implementation, and training, driving increased adoption, and ensuring renewals, expansion, and high levels of customer satisfaction.
• Provided technical guidance throughout post-sale processes, addressed complex support inquiries, and fostered strong, collaborative relationships as a trusted advisor.
• Work in synergy with Product and Engineering teams to promptly resolve customer issues, leveraging feedback for product enhancement.
• Proactively identify risks and opportunities, develop and execute mitigation and achievement plans for successful outcomes.
  
  

Job Requirements:

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• Excellent verbal and written communication skills in English
• Minimum 2 years of customer-facing experience with technical SaaS products, ideally serving engineers.
• At least 2 years of experience in customer-facing roles.
• Exceptional problem-solving and analytical skills.
• Strong communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical stakeholders.
• Demonstrated track record in managing and nurturing relationships with enterprise clients, with a focus on increasing Net Revenue Retention (NRR).
• Strong project management skills.
• Strong technical skills and basic knowledge of IT - an advantage
• Advanced Python proficiency - an advantage

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Send CV to careers@kovrr.com

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Our innovative work combines cyber, finance and data science with unique UX to help companies put a price tag on their cyber risk exposure. Our platform is used by leading enterprises and insurance groups around the world, managing total exposed assets of billions of dollars, enabling them to make data-driven decisions to manage their risk. Your role will be in the intersection of Application Engineering, Financial Models, and Cyber Data, driving our cyber risk quantification platform forward and enabling us to deliver innovative and effective financial cyber exposure quantification solutions to a broad set of industries.

What will you do?

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At Kovrr, the Head of Product is not just a title—it's a commitment. You'll be at the heart of our mission, leading the product function and playing a pivotal role in shaping the trajectory of our cyber risk quantification platform. Your vision will guide the product’s future, ensuring that we stay at the forefront of the cyber risk industry. Your voice will be central, and your impact undeniable.

Here’s what you’ll be doing:

• Guiding the Product: Define our product strategy, ensuring it meets both our business needs and enhances our platform.
• Leading with Insight: Navigate the complexities of cybersecurity concepts, risk modeling, and the evolving cyber threat landscape.
• Team Leadership: Lead a cross-functional product team, promote a collaborative environment, and foster individual growth.
• Being the Customer’s Advocate: With an empathetic approach, transform user feedback and needs into actionable product features.
• Strategizing for Impact: Develop and manage product roadmaps, prioritize projects, and align every decision with our larger objectives.
• Making Data-Driven Decisions: Use analytics to inform decisions, track key performance metrics, and ensure product success.

What we expect from you:

• Great Communication Skills: Clear communication is key. We expect you to bridge discussions between our global clients and internal teams with proficiency in English.
• Seasoned Experience: Bring over 5 years of experience in product management or related roles. If you’ve steered product strategies in cybersecurity, especially in companies experiencing growth, it’s a definite advantage.
• Technical Proficiency: Good understanding of the cybersecurity solutions landscape, familiarity with cybersecurity tools, and frameworks is advantageous.
• Educational Foundation: Possess a bachelor’s degree in computer science, information security, business, statistics, engineering, or a related field. An advanced degree, such as an MBA or MS, is advantageous.
• Risk Management Expertise (Advantage): Understanding of cyber risk modeling, threat analysis, and vulnerability assessments.

Work Location & Environment:The role is based at Kovrr’s headquarters in Tel Aviv, Israel.At Kovrr, we pride ourselves on fostering a culture where everyone feels at home. Our team thrives on diversity, drawing strength from various backgrounds, genders, and nationalities. No matter your roots or the unique perspective you offer, we're genuinely keen to embrace what you bring to the table.

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Send CV to careers@kovrr.com

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Kovrr is growing fast and looking for an experienced full stack engineer to join our platform team. Our innovative work combines cyber, finance and data science with unique UX to help companies put a price tag on their cyber risk exposure. Our platform is used by leading insurance, reinsurance and enterprises around the world, managing total exposed assets of billions of dollars, enabling them to make data-driven decisions to manage their risk.Your role will be in the intersection of Application Engineering, Financial Models and Cyber Data, driving our cyber risk quantification platform forward and  enabling us to deliver innovative and effective financial cyber exposure quantification solutions to a broad set of industries.
What will you do?

• Be part of our platform team, taking part in building our platform development, improving scale and optimization to handle evaluation of millions of companies.
• Lead decisions regarding our tech stack and architecture.
• Engage with a strong development team, with background in backend and frontend development.
• See how your ideas will move fast to our production and affect our clients decisions.

What are we looking for?

• Exceptional understanding of web-based application architecture: DB, server, API and client
• Strong understanding of other complex software systems architecture
• Ability to lead other engineers to success
• Amazing communication and interpersonal abilities
• Passion of code quality and maintainability

What experience should you have?

• 3 Years of experience in Python development.
• 3 Years of frontend development experience, must have some experience with React
• Experience in working in Cloud environments (GCP, AWS, etc).
• Experience in building complex architectures.
• Cyber security knowledge - an advantage.
• BSc in a Quantitative field including Computer Science, Mathematics, Statistics, or any other relevant field - an advantage.

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Send CV to careers@kovrr.com

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